ACWA 2025 FALL CONFERENCE & EXPO

Frequently Asked Questions


1.   When and where will ACWA's 2025 Fall Conference & Expo be?

The ACWA 2025 Fall Conference & Expo will take place in San Diego, CA from December 2-4, 2025 at the Sheraton San Diego Resort. 
2.   Does ACWA offer a hotel block?

ACWA secures a courtesy hotel block to offer registered conference attendees hotel rooms at a discounted group rate. For the ACWA 2025 Fall Conference & Expo, ACWA negotiated with the Sheraton San Diego Resort for the largest hotel room block possible at the rate of $199/night + taxes and fees.

Conference registration is required to obtain hotel reservation information.

3.   What is the NEW cancellation policy?

Please note: ACWA's Conference Cancellation Policy has changed. 

The cancellation deadline is November 17, 2025 at 4:30 pm (PT). All registration changes and cancellations must be made in writing by the event registration deadline. 

Valid cancellation requests received between August 18 - November 3 will receive a refund of any registration fees paid minus a $75 administrative processing charge. 

Valid cancellation requests between November 4 - 17 will receive a 50% refund of any registration fees paid. 

No refunds will be granted after the registration deadline, November 17. Submit requests in writing to Teresa Taylor at TeresaT@acwa.com.

View full Attendee Terms & Conditions for more important information. 

4.   I want to share details about the conference, is there a flyer I can download with important conference information?

Yes! Download and print the ACWA 2025 Fall Conference flyer here, or use the link provided on the conference homepage for an at a glance view of important conference details. 

5.   Who can I contact for event questions?

Contact the ACWA Events Team or call (916) 441-4545

6.   How can I get help with the registration account login?

Contact the Portal Support Team.

7.   Why can't I purchase a conference registration without meals?

Registration has been restructured to an all-inclusive experience. A full conference registration includes access to all keynote addresses and conference programs, networking meal functions, snack stations, the Exhibit Hall, ACWA-hosted receptions and access to designated on-demand conference recordings.

8.   Will I still need meal tickets?

Because of the all-inclusive pricing, anyone with a registration badge will be able to participate in all ACWA meal functions and snack stations. No separate meal tickets are necessary.

9.   What is the fraudulent housing and attendee list alert?

Please be advised that potential fraudulent entities are contacting ACWA members, affiliates, and exhibitors implying that they have been contracted by ACWA to handle all attendee and exhibitor housing. ACWA has NOT contracted with any housing company and any information provided to them may be used for fraudulent purposes. Please only book your hotel through the ACWA reservation link provided in your registration confirmation.

10.   I received an email claiming to have an attendee list for sale. Is ACWA selling attendee information?

Please be advised that potential fraudulent entities are contacting ACWA members, affiliates, and exhibitors implying that they have attendee lists available for purchase. 

ACWA does not sell member or conference registrant contact information. Conference sponsors and exhibitors will receive a list of attendee names with mailing address and phone number but we do not share email addresses or any other personal information. Any emails claiming otherwise are a scam and any information provided to them may be used for fraudulent purposes.

11.   How do I register for the ACWA JPIA Membership Summit?

While ACWA's conferences are held concurrently with the ACWA JPIA Membership Summit, they are separate events. For more information about the ACWA JPIA Membership Summit, including registration details, please go to the event website or contact Laura Davis at ldavis@acwajpia.com.  

12.   What is the updated health & safety information?

ACWA and San Diego County are committed to the health and safety of our members, guests, employees and community. 

Health & Safety Information: 

  1. ACWA will adhere to all local and state health and safety guidelines. 
  2. Attendees are not required to wear masks indoors or outdoors.  Attendees are encouraged to determine their own personal level of comfort. 
  3. Social distancing is not required, though health & safety will continue to guide ACWA's planning objectives.

Please check this event website for current health & safety information.



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